Level 2 / 3

Information, Advice and Guidance


10 weeks
7 weeks


Rush Green


Sep 2020


Adult 19+

This course is for people who work directly with clients, disseminating information, advice and some level of guidance.

It's for people who work with information that is often interpreted by others, usually working within some clear guidelines.

You can study at Level 2 or Level 3.

Level 2

There are 2 mandatory units:

  • Information, advice or guidance in practice
  • Developing interaction skills for information, advice or guidance

3 optional units can be chosen from:

  • Signposting and referral in information, advice or guidance
  • Information, advice or guidance - context
  • Skills for advice providers
  • Information, advice or guidance in schools and colleges
  • Managing information
  • Operating within networks to support information, advice or guidance

Level 3

There are 4 mandatory units:

  • Establish communication with clients for advice and guidance
  • Support clients to make use of the advice and guidance service
  • Review own contribution to the service
  • Understand importance of legislation and procedures

3 optional units can be chosen from:

  • Develop interactions with advice and guidance clients
  • Interact with clients using a range of media
  • Assist advice and guidance clients to decide on a course of action
  • Manage personal case load
  • Operate within networks
  • Provide and maintain information materials for use in the service
  • Promote Careers Education Guidance
  • Facilitate learning in groups
  • Enable learning through demonstrations and instructions

All assessment is internal through a portfolio of evidence, including:

  • Lesson/session plans
  • Digital Learning Resources
  • Observation records
  • Questions and discussions
  • Audio/Video recordings
  • Self-assessments/Reflections
  • Reports/Presentations

No qualifications are required, but you do need to work with people to demonstrate your Information, Advice and Guidance skills.

You could progress into a role in careers advice, employment advice, counselling, progress coaching, help desk, customer service, debt advice, housing support or assessing apprenticeships.

This qualification is also useful Continuing Professional Development (CPD) for teachers.

Where it can lead to

There are number of routes you can take following successful completion of a course. Further study can include Higher Education courses or a Higher Apprenticeship where you will expand your skills through study whilst earning a wage. Or you may choose to move directly into employment.

Contact our careers team for further guidance.